eb33 Privacy Policy

📋1. Introduction

eb33 ("we", "us", or "our") operates the online casino and sports betting platform accessible at eb33.bio. This Privacy Policy explains what personal information we collect from users who register and play on our platform, how that information is used, who it may be shared with, and the rights you hold over your own data. By accessing or using the eb33 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This policy applies to all services provided by eb33, including cricket betting on BPL and IPL matches, live casino games, slot games, crash games, and any other gaming or wagering services we make available to players based in Bangladesh. We encourage you to read this document carefully and contact our support team if you have any questions.

📥2. Information We Collect

When you register an account with eb33 or use our platform, we may collect the following categories of personal information:

• Identity Information: full name, date of birth, national ID or passport number, and a selfie or photograph for age and identity verification purposes.
• Contact Information: email address, phone number, and residential address (city/district level), which may include locations such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal.
• Financial Information: payment method details (mobile banking numbers for bKash, Nagad, Rocket, or Upay), transaction history, deposit and withdrawal records, and account balance information.
• Usage Data: login timestamps, IP address, device type, operating system, browser type, pages visited, games played, betting activity, and session duration.
• Communications: messages and correspondence sent to our support team, feedback you provide, and any complaints or dispute records.

We collect this data directly from you during registration, through your ongoing use of the platform, and automatically via cookies and similar tracking technologies described further below.

⚙️3. How We Use Your Information

eb33 processes your personal data only for legitimate, specified purposes. These purposes include:

• Account Management: creating, verifying, and maintaining your eb33 player account, including identity verification (KYC) to comply with responsible gaming requirements and ensure all players are aged 21 or above.
• Service Delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers; facilitating your access to cricket betting, live casino, slots, crash games, and other platform features.
• Security and Fraud Prevention: monitoring account activity to detect and prevent fraudulent transactions, unauthorized access, money laundering, and other illegal activities that may harm our platform or its users.
• Customer Support: responding to your queries, resolving disputes, processing bonus claims, and improving the overall quality of our support services.
• Platform Improvement: analyzing usage patterns and player behavior (in aggregated, anonymized form) to enhance game offerings, improve website performance, and personalize your experience on the eb33 platform.

🤝4. Sharing of Your Information

eb33 does not sell, trade, rent, or otherwise transfer your personal information to outside parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Trusted Service Providers: third-party vendors and partners who assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), fraud detection services, and IT infrastructure providers — are bound by strict confidentiality and data protection agreements.
• Legal Obligations: if required by applicable law, court order, or governmental authority — including any regulatory inquiry lawfully directed to eb33 — we may disclose your information to the extent required and permitted by law.
• Business Transfers: in the event of a merger, acquisition, or sale of assets involving eb33, your data may be transferred as part of that transaction, subject to equivalent privacy protections being maintained.

In all cases, we share only the minimum information necessary for the stated purpose. We require all recipients to protect your data in a manner consistent with this Privacy Policy.

💳5. Payment Data & Financial Privacy

eb33 supports a variety of payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you make a deposit or request a withdrawal, the financial details you provide are transmitted securely using SSL encryption directly to our payment processing partners.

eb33 does not store your full mobile banking PIN, card CVV, or complete account credentials on our servers. We retain only the minimum transactional records required for audit, dispute resolution, and anti-money laundering compliance. All financial data is handled in strict accordance with applicable financial privacy standards.

🍪6. Cookies & Tracking Technologies

eb33 uses cookies and similar technologies to provide a seamless, secure, and personalized experience on our platform. We use the following categories of cookies:

• Essential Cookies: strictly necessary for the platform to function correctly — including maintaining your login session, remembering your language preference, and keeping your account secure during gameplay.
• Analytics Cookies: used in aggregated, anonymized form to understand how players navigate the site, which games attract the most activity, and where technical improvements are needed.
• Preference Cookies: remember your settings and choices (such as preferred payment method or bet display format) so you do not need to re-enter them every time you visit eb33.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the eb33 platform. We do not use cookies to collect personally identifiable information beyond what is described in this policy.

🗂️7. Data Retention

eb33 retains your personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Specifically, account-related data is retained for the duration of your active account plus a reasonable period thereafter to handle any outstanding disputes, bonus claims, or regulatory inquiries.

When your account is closed or you request deletion of your data, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required to comply with a legal obligation, resolve a pending dispute, or enforce our Terms & Conditions. Financial transaction records may be retained for a longer period as required by applicable financial record-keeping regulations.

⚖️8. Your Rights Over Your Data

As a registered player on eb33, you have the following rights with respect to your personal information:

• Right of Access: you may request a copy of the personal data eb33 holds about you, along with information about how it is being used.
• Right of Rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: subject to legal retention requirements, you may request that we delete your personal data. We will action this request promptly, provided there is no lawful reason for us to retain the data.
• Right to Restrict Processing: in certain circumstances, you may request that we limit how we use your data — for example, while a dispute is being investigated.
• Right to Object: you may object to processing of your personal data for direct marketing purposes or any other processing that is not based on a legitimate legal basis or your prior consent.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all verified data rights requests within a reasonable timeframe and at no cost to you.

🛡️9. Data Security

eb33 takes the security of your personal data seriously. We implement a range of technical and organizational safeguards to protect your information against unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, regular security vulnerability assessments, access controls that limit data access to authorized personnel only, and secure server infrastructure with regular backups.

Despite our best efforts, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we are committed to reviewing and updating our security practices regularly to keep your data as safe as possible. If you suspect that your eb33 account has been compromised, please contact our support team immediately at [email protected].

🔞10. Minors & Age Restriction

eb33 is strictly an adults-only platform. All players must be 21 years of age or older to register an account and participate in any betting or gaming activity on our platform. We do not knowingly collect personal information from individuals under the age of 21. As part of our registration process, we perform identity verification checks to confirm the age of all new players. If we discover that a player under the age of 21 has registered an account, we will immediately suspend that account, void any associated transactions, and delete the personal data associated with that account in accordance with our data retention policy. Parents and guardians are encouraged to use appropriate parental control tools to restrict access to gambling websites for minors in their household.

🔄11. Changes to This Privacy Policy

eb33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the eb33 platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of any changes. If you disagree with the updated policy, you should stop using the platform and may request account closure by contacting [email protected].

✉️12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eb33 handles your personal data, our dedicated support team is here to help. We aim to respond to all privacy-related inquiries within 2 business days.

You can reach us by email at: [email protected]